Shipping policy
CrownRoots Shipping Policy
Last Updated: [Insert Date]
At CrownRoots™, we are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing your order.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders are processed Monday to Friday, excluding South African public holidays.
- Once your order has been dispatched, you will receive a shipping confirmation email along with your tracking information (where available).
Please note that processing times are separate from shipping times.
Delivery Timeframes
We currently ship throughout South Africa using Aramex Store-to-Door.
Estimated delivery time:
8–11 business days
Delivery estimates begin once your order has been dispatched.
While most orders arrive within the estimated timeframe, delivery times are estimates only and may vary depending on your location and courier operations.
Shipping Carrier
All orders are delivered via:
Aramex Store-to-Door
A tracking number will be provided once your parcel has been collected by the courier.
Delivery Delays
Although CrownRoots works closely with our courier partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
- Weather conditions
- Public holidays
- High shipping volumes
- Remote delivery locations
- Industrial action
- Civil unrest
- Road closures
- Courier operational delays
- Incorrect or incomplete delivery information supplied by the customer
CrownRoots cannot guarantee delivery on an exact date.
To the extent permitted by South African law, CrownRoots™ is not liable for delays caused by third-party courier services or events beyond our reasonable control. However, we will always assist customers in tracking and resolving delayed deliveries.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping information.
If incorrect or incomplete delivery details are supplied:
- Delivery delays may occur.
- Additional courier charges may apply.
- CrownRoots™ cannot be held responsible for parcels delivered according to the address provided by the customer.
Failed Deliveries
If a delivery cannot be completed because:
- nobody is available to receive the parcel,
- the delivery address is incorrect,
- or the parcel is returned to us,
the customer may be responsible for any additional shipping costs required to resend the order.
Tracking Your Order
Once your order has been dispatched, you will receive tracking details via email.
If you have not received your tracking information within 5 business days of placing your order, please contact us.
Delivery Areas
We currently deliver throughout South Africa.
Unfortunately, we do not currently offer international shipping.
Damaged Parcels
If your parcel arrives visibly damaged:
- Please notify us within 48 hours of delivery.
- Include photographs of the packaging and product.
- Do not dispose of the packaging until your claim has been reviewed.
We will work with the courier to investigate the matter and determine an appropriate resolution in accordance with South African consumer law.
Lost Parcels
If your tracking shows no movement for an extended period or your parcel appears to be lost, please contact us.
We will investigate the shipment with Aramex and keep you informed throughout the process.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
CrownRoots™